So you’re thinking about creating the next viral blog post that will be insanely retweeted and shared on Facebook or LinkedIn, or creating the YouTube video that will fling you onto Late Night. We have all thought about it, wanted the glory and then made the decision to paste it onto the web or a blog.
Then the Waiting Game
It’s live and you’re ready to cruise onwards to fame, but instead of high praise and endless shares, you’re getting low blows and phrases you wouldn’t want to share with your grandma!
Well it’s a rough world—no doubt about that. However, if you are going online and putting your business or yourself out there, you’ve got to have tough skin and the know-how to combat internet mortality.
If you fire back at the enemy and go straight for the kill, that won’t look good for you or your business. In heat of that online comment battle, your presence and credibility are stuck on the line. Having the right approach to respond to some, select online comments (not all) will benefit your brand and reputation.
The right counter-move will showcase professionalism, customer service, and social consciousness. The infographic below provides some great tips and guidelines on how to combat internet negativity (infographic credit to Steven J Wilson)
Infographic credit to Steven J Wilson.
